Digital Solutions Associate/Client Success Associate at Cygnus Automation Limited

Job description:
We are looking for a passionate, customer-focused, and results-driven professional to help businesses embrace digital transformation through the implementation and support of innovative business software solutions.

Role overview:
To drive the adoption of Accsol products by identifying and acquiring new clients, advising businesses on appropriate business software/system solutions, leading successful implementation and user training, providing first-line functional support, and building long-term client relationships that maximize customer value and business growth.

Responsibilities:

• Sales & Business Development
• Identify, prospect, and engage potential clients, including SMEs, NGOs, and corporate entities across Uganda.
• Develop and execute sales strategies to grow the Accsol products client base.
• Prepare and deliver compelling product proposals and quotations tailored to client needs.
• Meet and exceed monthly and quarterly sales targets.
• Maintain a healthy sales pipeline and report progress regularly.
• Product Demonstrations
• Conduct live and virtual product demos that clearly communicate Accsol products features and benefits to prospective clients.
• Tailor demonstrations to the specific technical and operational needs of each prospect.
• Handle objections confidently using your technical knowledge and product expertise.
• Client Onboarding & Support
• Serve as the primary point of contact for new clients from contract signing through to full system adoption.
• Guide clients through the onboarding process including data migration, system setup, and user training.
• Develop onboarding materials such as user guides, FAQs, and training schedules.
• Provide timely first-line technical and functional support to clients, escalating complex technical issues to the development team where necessary.
• Client Relationship Management
• Build and maintain long-term relationships with clients to ensure satisfaction, retention, and upsell opportunities.
• Conduct periodic check-ins and account reviews with existing clients.
• Gather and document client feedback systematically.

Requirements:

• Bachelor’s degree in Business, Accounting, Information Technology, Computer Science, Marketing, or a related field.
• Minimum of 12 years’ experience in sales, customer success, software implementation, or business development.
• Strong communication, presentation, and relationship management skills.
• Excellent problem-solving and analytical abilities.
• Ability to learn and explain business software solutions to clients.
• Self-motivated with a strong customer service orientation.