Senior Specialist – VAS Operations at MTN Uganda Limited

Main Purpose:

To ensure the Fault Free Operation of the Platforms Supporting MTN Uganda Value Added Services and thus driving Revenue Growth. To ensure IN&VAS systems operations KPI-s meet MTN business requirement – availability, reliability, customer complaint resolution.

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.

Job Title: Senior Specialist – VAS Operations

Reports to: Senior Consultant – IN VAS Operations    

No. of Vacancies: 1

Main Job Functions:

• The individual will act as a Second  level escalation point for faults on VAS platforms (SMSC, USSD).
• Act as a project resource in service upgrades on the VAS platforms (SMSC, USSD), working hand in hand with the Senior Engineers, Planning team and Project Management team.
• Troubleshoot and resolve faults related to SMS and USSD.
• Product configuration of new USSD products (USSD Codes, associated URLs) for new and existing partners.
• Participate in fault resolution on failures affecting Mobile Money as USSD and SMS are an essential part of the Mobile Money ecosystem
• The individual will participate in internal and external audits on the VAS platforms to ensure compliance with set-out audit requirements.
• The individual will participate in creation of change requests for changes on the VAS nodes and presenting these to Change Management Board for Approval.
• Operation and maintenance of other ancillary VAS nodes in the VAS ecosystem (CRBT,MCA…etc)

Education

• First degree in preferably Electrical Engineering, Telecom Engineering, Computer Science or equivalent
• Master’s degree in a relevant discipline will be an added advantage.

Work Experience:        

• Minimum 5 years’ experience in the area of specialization
• Atleast 3 years of work experience in the Telecom Industry – within a Medium to Large Telco
•  
• Atleast 3 year of experience in VAS platforms (planning /Operations) – SMSC, USSD, MCA, Voicemail, MSDP

Skills / physical competencies:

• Results orientation
• Committed to making a difference.
• Credibility
• Building collaborative relationships
• Engaged management.
• Development & empowering
• Influencing, Leadership, Power
• Excellent interpersonal skills
• Excellent report writing
• Can-do attitude

ABOUT US:

We at MTN Uganda are a purpose and value-led organization!

At MTN Uganda, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Female Applicants are strongly encouraged to Apply!

Note: In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.