Direct Sales Agent job at Faibanet Uganda

About Faibanet:
Faibanet Uganda is a fast-growing internet service provider delivering reliable, high-speed, and affordable connectivity solutions to homes and businesses. As part of the BCS Group, Faibanet combines strong network infrastructure with a customer-first approach to power seamless digital experiences across Uganda.

Job Overview:
As a Fiber Direct Sales Agent, your role is to promote and sell Fiber-optic internet services to residential and business customers.

Key Responsibilities:
Sales Performance and Reporting:

• Meet or exceed sales targets and quotas set by the company.
• Track and report on sales activities, pipeline status, and progress towards goals to the sales management team.
• Analyze sales data, market trends, and competitor activities to identify opportunities and make data-driven recommendations.

Lead Generation and Targets:

• Identify and target potential residential customers within designated areas for FTTH services.
• Conduct market research and utilize various lead generation methods, including door-to-door canvassing, referrals, and community events.
• Collaborate with marketing teams to leverage inbound leads and marketing campaigns for lead generation.

Sales Presentations and Consultative Selling:

• Conduct effective sales presentations and consultations to educate potential customers about the benefits and advantages of FTTH services.
• Explain technical aspects of Fiber-optic internet and address customer questions or concerns.
• Understand customers’ internet usage requirements and tailor solutions to meet their specific needs.

Sales Cycle Management:

• Collaborate with installation teams to ensure a smooth customer onboarding process and timely service activation.
• Maintain accurate and up-to-date records of sales activities, customer interactions, and opportunities in CRM systems.

Relationship Building and Customer Service:

• Cultivate strong relationships with customers by providing exceptional customer service, addressing inquiries, and maintaining regular communication.
• Conduct follow-up activities to ensure customer satisfaction after service activation.
• Identify opportunities for upselling, such as additional services or higher-speed plans, to existing customers.

Why Faibanet/BCS is a Fit for You

At Faibanet/BCS, our work is guided by our core values: Professionalism, Resilience, Integrity, Innovation & Impact, and Customer Focus. We believe in building a workplace where people feel valued, empowered, and inspired to do their best work. You’ll be part of a regional team shaping the future of connectivity in Africa and growing with it.

Diversity and Inclusion

BCS is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. We value diversity in all its forms and do not discriminate on the basis of race, colour, ethnicity, nationality, gender, age, disability, religion, marital status, pregnancy, HIV status, sexual orientation, or any other characteristic protected under applicable laws. We encourage applications from qualified individuals of all backgrounds and are committed to providing equal opportunities throughout the recruitment and employment lifecycle.

Must have skills

• Excellent communication and interpersonal skills
• Strong negotiation and persuasion abilities
• Results-driven mindset
• Proficiency in using CRM software and other sales tools
• Familiarity with fiber-optic internet services and technology
• Knowledge of the local market and understanding of customer preferences and demographics
• Strong problem-solving skills and the ability to understand customer requirements and provide tailored solutions

Qualifications

• Proven experience in direct sales, preferably in the telecommunications or internet service provider industry.
• High school diploma or equivalent education required; a degree in business, marketing, or a related field is a plus.

• Meet or exceed sales targets and quotas set by the company.
• Track and report on sales activities, pipeline status, and progress towards goals to the sales management team.
• Analyze sales data, market trends, and competitor activities to identify opportunities and make data-driven recommendations.
• Identify and target potential residential customers within designated areas for FTTH services.
• Conduct market research and utilize various lead generation methods, including door-to-door canvassing, referrals, and community events.
• Collaborate with marketing teams to leverage inbound leads and marketing campaigns for lead generation.
• Conduct effective sales presentations and consultations to educate potential customers about the benefits and advantages of FTTH services.
• Explain technical aspects of Fiber-optic internet and address customer questions or concerns.
• Understand customers’ internet usage requirements and tailor solutions to meet their specific needs.
• Collaborate with installation teams to ensure a smooth customer onboarding process and timely service activation.
• Maintain accurate and up-to-date records of sales activities, customer interactions, and opportunities in CRM systems.
• Cultivate strong relationships with customers by providing exceptional customer service, addressing inquiries, and maintaining regular communication.
• Conduct follow-up activities to ensure customer satisfaction after service activation.
• Identify opportunities for upselling, such as additional services or higher-speed plans, to existing customers.

• Excellent communication and interpersonal skills
• Strong negotiation and persuasion abilities
• Results-driven mindset
• Proficiency in using CRM software and other sales tools
• Familiarity with fiber-optic internet services and technology
• Knowledge of the local market and understanding of customer preferences and demographics
• Strong problem-solving skills and the ability to understand customer requirements and provide tailored solutions

• Proven experience in direct sales, preferably in the telecommunications or internet service provider industry.
• High school diploma or equivalent education required; a degree in business, marketing, or a related field is a plus.