Expected Start Date: November. 1, 2025

About Numida:

There are 20 million micro and small businesses (MSBs) across Africa and traditional financial services are failing them.

Numida’s vision is to enable 1 million African small business owners to achieve their dreams by 2030. To achieve this we are executing our mission of building financial products to catalyze meaningful change for ambitious African small business owners and their communities.

We build digital financial services to enable ambitious small business owners in Africa to realise their potential, enabling them to comfortably support their families and grow their communities. We started by building the best working capital loan product in the market, available to financially excluded small businesses. That means instead of borrowing from unregulated informal lenders or family or friends, business owners apply via the Numida app in minutes, and receive capital within a day.

Since 2021 we’ve provided more than $120 million in working capital to 90k+ businesses in East Africa, and we are excited to do more to serve this $5 billion market. We are Uganda’s first and only YC-backed startup and are also backed by world class investors such as Serena Ventures, Onafriq, Breega, and 4Di Capital.

In 2025, Numida was recognized by the Financial Times as the 17th fastest growing company in Africa, and by the World Economic Forum and as a Technology Pioneer.

Find out more at https://numida.com.

About the role:

We are seeking a passionate and driven leader to oversee and guide a team of Digital Collections Officers (DCOs) through a period of rapid growth and continuous process improvement. In this role, you will co-lead the collections team to ensure recovery on Non-Performing Loans (NPLs) in line with the 30 DPD KPI target. The position carries wide-ranging responsibilities, high expectations, and direct impact on the company’s profitability and long-term goals.

As a member of the Collections Team, you will contribute to Collections Targets, drive team performance, and report directly to the Collections Manager while working closely with the Credit Operations Manager. You will also lead the daily operations of a team of at least six DCOs.

Key Responsibilities

Collections Performance

• Ensure that the current team, consisting of 6-10 officers is adequately performing against targets, and prioritize support in a timely manner.
• Ensure consistent delivery against the 30 DPD collections KPI.
• Track and analyze performance metrics daily, weekly, and monthly to maintain progress.
• Oversee accurate recording of payment plans in the system and ensure diligent follow-up.
• Review disposition reports to confirm that collection efforts and next steps are properly documented.
• Implement and oversee performance management processes that align with company objectives.
• Meet your own collections target while supporting the team to achieve theirs.
• Manage team resourcing and leave schedules to maintain sufficient coverage.
• Step in to support officers on leave by handling their SOP lists and following up on client payment plans.

Team management

• Support recruitment, training, and onboarding of new hires and direct reports.
• Conduct regular coaching, monthly one-on-one check-ins, feedback sessions, and group training sessions.
• Lead weekly team meetings to review progress and address challenges.
• Ensure daily SOP lists are fully actioned before the end of each day.
• Monitor call activity and ensure officers achieve the standard unique clients target.
• Develop tactical solutions for managing intentional defaulters and escalate cases to CBAs where necessary.
• Gain a solid understanding of CBA operations, including targets, SOPs, tools, field planning, and EDCs, as you will be required to provide relief support to the ACTL–Field Collections during their leave.

Cross functional support

• Work with the Product team on experiments to enhance service quality and improve CRO/Collections efficiency.
• Share team insights and co-lead development of tools, processes, and reporting systems in collaboration with other departments.
• Take ownership of additional team initiatives as directed by credit management.
• Credit enhancement-identify opportunities that will improve the credit process and reduce credit risk
• Comply with regulatory requirements.

WHO YOU ARE

• You believe in the power of small business growth to drive community development and help small business owners achieve their dreams.
• You have high integrity and a commitment to providing excellent customer experience, even in collections
• A strong people leader who inspires, trains, and coaches individuals to achieve outstanding performance.
• Process-oriented with the ability to design solutions that improve efficiency and scalability.
• Ambitious and results-driven, always striving to exceed expectations.
• A proactive self-starter, comfortable in a dynamic, fast-paced, start-up environment.
• Humble, approachable,             and      an        active   listener            who     fosters open communication.
• Dedicated to continuous learning and committed to cultivating a learning culture within your team.

SKILLS & QUALIFICATIONS

• Prior experience in collections of 5+ yrs and managing teams in high-growth environments is essential.
• Bachelor’s degree in Microfinance, Economics, Business Administration, Commerce, or a related field.
• People manager  with strong leadership skills of 2-3 years.
• Proficiency with digital tools such as Google Drive, Google Sheets, and Google Docs.
• Excellent organizational skills and attention to detail.
• Strong interpersonal skills with high emotional intelligence and empathy. 

YOUR COMPENSATION AND REWARD

This is a full-time leadership role within a rapidly growing East African technology start-up. You will receive a competitive salary and be part of an inspiring workplace that values growth, innovation, and collaboration. Our diverse team spans Kampala, Nairobi, San Francisco, Toronto, and Vancouver—providing a dynamic and enriching environment for personal and professional development.

Why Join Numida:

At Numida, you’re not just joining a fintech company – you’re joining a movement to transform financial services for millions of small business owners across Africa. We are values-driven and foster a culture of innovation, inclusivity, and continuous learning in service of our vision and mission. You’ll receive competitive compensation, a flexible hybrid and collaborative work environment, equity and professional development opportunities.