Branch Customer Experience Executive job at DA Group

Reference Number: AUG-19/001-JD
Title: Branch Customer Experience Executive
Location: Kittinale Branch, Kampala
Nature of Work: Full Time
Reports to: Business Development Manager

PRIMARY ROLE:
The employee will be responsible for growing the branch B2C sales revenue, strengthening customer engagement, handling inquiries and ensuring that every customer receives a professional DBA experience.

Responsibilities:

1. Drive B2C sales growth.

• Take ownership of monthly B2C/walk-in sales targets.
• Understand customer needs and recommend appropriate DBA products and solutions.
• Actively engage and convert walk-in customers into paying customers.
• Follow up customers who visited but did not purchase.
• Identify opportunities to increase repeat purchases.
• Work closely with the assigned delivery contractor to execute timely B2C deliveries.

2. Own Weekly discount promotions.

• Plan and execute the weekly Friday discount promotions.
• Identify suitable products for promotion.
• Create urgency around promotion offers.
• Ensure promotional products are clearly visible.
• Track enquiries, customers reached, sales generated and revenue from each promotion.

3. Customer Engagement, Experience and Retention.

• Maintain an active customer database.
• Follow up prospects through WhatsApp and calls.
• Reactivate previous walk-in customers with relevant offers.
• Introduce customers to complimentary PE, branding, corporate printing, and spill control products.
• Ensure the sales centre is welcoming, organized and attractive.
• Ensure customers leave with a clear understanding of DBA’s products and services.
• Develop a referral culture among satisfied customers.

4. Sales Reporting.

• Record all daily walk-in enquiries, leads, and sales.
• Track source of every lead (walk-in, whatsapp, Facebook, Snapchat, LinkedIn, X, referral, promotion).
• Monitor stock levels, and update the stock list.
• Submit a daily performance report to the Business Development Manager and support the CEO as required.

Minimum Qualifications:

• Diploma in Business Administration, Marketing or a related field.
• At least 1-2 years’ experience in B2C sales and customer service.
• Experience using social media platforms for customer engagement and sales is highly desirable.

Application Submission:
Send your application letter and CV (as one pdf) to: kizalwajoshua.kj@gmail.com

In the email subject, state:  Reference number – Your Full name.
APPLICATION DEADLINE: 31st AUGUST 2026

Jobs