Business Systems Operations Administrator at KCB Bank Uganda

KEY RESPONSIBILITIES: 

1. Performing Close of Business (COB) processes in a timely manner daily to guarantee integrity of the Business Reports.
2. Ensure uptime of Core Banking and web servers for availability 24 x 7 x 356 and timely resolution and documentation of faults in the Core Banking environment.
3. Confirm and ensure completion of Extraction and distribution of POST COB reports into the designated system. 
4. Ensure smooth transmission of transaction files through file transfer tools to various destinations.
5. Owning all core Banking calls assigned in the ITSM & ECRM system to carry out problem investigation and analysis, follow-up with the respective teams/users and update the status with issue resolution and follow-up for closure.
6. Root Cause Analysis and resolution of Core Banking related issues which have been escalated from bank support team/ users during operations and maintain proper documentation/logs for resolution provided. Core Banking issue logging, documentation, and reporting. Document all Customization-Modifications done to the Core Banking system for continuity.
7. Monitor the Core Banking (system performance on I/O waits, system and database locks, TOKEN (T24 user licenses) usage and system speeds. 
8. Support other teams like the Core Banking Development and Quality assurance teams on operational requests like running of batch jobs, data extraction, running of COB etc in a test environment.
9. Troubleshoot, analyse code bugs and generate root cause analysis.
10. Co-ordinate with support business teams and product vendor in case of product bug/enhancement requirement and follow up with the vendor for early resolution and solution.

DAILY RESPONSIBILITIES: 

1. Performing Close of Business (COB) processes in a timely manner daily to guarantee integrity of the Business Reports. Ensure completion of Extraction and distribution of POST COB reports into the designated system. 
2. Monitor the system performance on I/O waits, system and database locks, TOKEN (Core Banking user licenses) usage and system speeds. Ensure core Banking app and webserver monitoring and reporting.
3. Attend to user reported standard Incidents, Requests and ad hoc enquiries.
4. Gather system enhancement, data extract requests and reporting requirements from system users and work closely with the information technology team to develop detailed technical requirements and resulting specifications.
5. Maintains Core Banking systems performance by performing proactive system capacity and availability monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.

CHALLENGES: 

a. Working late hours and holidays

MINIMUM POSITION QUALIFICATION REQUIREMENTS:

Academic & Professional:

        Experience: