Website True North Consult Ltd
Job Title: Customer Service cum Operations II.
Department Customer Service/ Operations
Reports To: Customer Service Manager
Location Kampala
True North Consult Ltd is a boutique HR Consultancy Firm offering Outsourced Manpower services, HR Advisory and Executive search & selection services to selected clients across East Africa.
We are sourcing for suitably qualified professionals to assign to our Client to fill the job of Customer Service cum Operations II.
Job Purpose
Implement the day-to-day express operations procedures and policies to ensure smooth flow of Operations in terms of receiving/processing of packages, on time delivery and system updating
Responsibilities
- Process and monitor the receiving process from ground couriers as per the standard procedure.
- Process the incoming packages in terms of weighing, coding, packing, adherence to destination requirements, sorting and bagging.
- Process the packages into the system in terms of origin scanning, bagging and manifesting.
- Monitor and control the pre-alerting and bagging processes as per the destination requirements.
- Implement all necessary procedures to ensure deference to the quality audits and service standards.
- Perform all necessary customer service functions with regards to on hold shipments, repacking, bad address management, special requests and answering internal/external customers’ inquiries.
- Maintain effective communication with internal and external customers
- Controls and files all related paperwork in their appropriate locations and as per the record retention procedures.
- Identify shipments containing illegal materials such as drugs, weapons, liquids not to pass through the operations.
Person Specification
Skills, Experience
Education & Training Education
- High School, Junior college or Diploma
- Good Command of English
- MS Office Applications (Word, Excel & Outlook)
Experience
- 1 years’ experience in a related field
Skills.
- Attention To Details
- Adaptability
- Communication Skills
- Interpersonal Skills
- Teamwork
- Time Management
- Administrative Skills
- Flexibility And Adaptability
- Safety And Quality Awareness
How to Apply
You can apply by submitting your cover letter and CV to recruitment7@truenorthafrica.com with subject line Customer Service cum Operations II
All application documents Must be in either PDF or MS. Word