Website International Organization for Migration (IOM)
Background Information
The International Organization for Migration (IOM) is committed to ensuring orderly and humane governance of migration, promoting international cooperation on migration issues, and assisting in the search for practical solutions to migration issues.
IOM will be providing administrative visa-related services through the Canada Visa Application Centre (CVAC), aimed at making the visa application process timelier and more convenient.
Responsibilities
Supervision
Under the overall supervision of the CVAC Global Project Manager and direct supervision of CANVAC Client Service Team Leader programmatically and directly to the Chief of Mission administratively, the incumbent will provide administrative support for the CVAC operated by IOM.
Core Functions / Responsibilities:
- Always provide client services to applicants, in full compliance with the Immigration, Refugees and Citizenship Canada (IRCC) contractual obligations and service standards.
- Assist in providing information to the applicants: distribution of forms and checklists; provision of accurate and timely replies to applicants’ enquiries through phone, email, chat and in person; assistance and guidance with value added services.
- Assist in collecting visa applications and sorting the documents: verification of completeness and correctness of visa application forms; completeness check of the supporting documents; sorting of the documents with relevant checklist; assistance to applicants if the documents are incomplete.
- Delivery and collection of applications and passports: secure transfer of the visa applications and passports to/from the IRCC specified visa offices; sorting and counting of applications and passports; secure return of passports to applicants and delivery to courier.
- Compliance with IOM Staff Rules and Regulations and with all IOM Policies including: “IOM Standards of Conduct”, “IOM Policy for a Respectful Working Environment”, “IOM Policy on Reporting Irregular Practices, Wrongdoing and Misconduct”, “IOM Confidentiality Agreement”, “IOM Data Protection Principles”, “IOM Information Security Policy”.
- Perform any other related duties that may be assigned by the Team Assistant or VAC Management.
Qualifications
Required Qualifications and Experience
Education
- Completed or final year of enrolment in bachelor’s degree program in the fields of Business Administration, Social Work, Communication and Human Resources or any other from UNESCO accredited Institution.
Experience
- Ability to use own initiative and work under pressure with minimum supervision
- Excellent written and oral communication skills in English with minimal supervision.
- Strong interpersonal and communication skills
- Attention to detail and ability to organize
- Self-motivated and objective driven
Skills
- Ability to use own initiative and work under pressure with minimum supervision
- Excellent written and oral communication skills in English with minimal supervision.
- Strong interpersonal and communication skills
- Attention to detail and ability to organize
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