Head Of Business Transformation Office

Roles and Responsibilities
Strategy Development & Performance Management
· Lead the development, monitoring, and execution of the Bank’s short-, medium-, and long-term strategic plans.
· Cascade aligned objectives across departments and functions to drive performance.
· Establish and monitor both quantitative and qualitative KPIs for the Bank’s strategic objectives.
· Stay abreast of industry trends and market developments, positioning the Bank to deliver competitive, industry-leading services.
· Act as the subject matter expert on strategy for Bank-wide business and functional units.
· Prepare monthly CEO updates to the Board and deliver critical business management information in simple, actionable formats.

Business Transformation & Operational Efficiency
· Identify and eliminate inefficiencies, redundancies, and duplicative efforts across business units.
· Analyze processes and workflows to identify bottlenecks and implement simplified, effective solutions that enhance operational efficiency and service delivery.
· Lead detailed project planning, budgeting, and execution for transformation initiatives, ensuring timely delivery, optimal resource use, and measurable impact.
· Oversee financial diagnostics to uncover cost-saving opportunities, margin improvement, and integration of cost optimization targets into annual budgets and forecasts.
· Conduct cost-benefit analyses to ensure proposed initiatives are financially viable and strategically aligned.
· Review third-party contracts and vendor relationships to identify renegotiation opportunities and drive cost efficiencies, in collaboration with Procurement and Legal.

Change Management & Culture Building
· Drive a high-performance culture through the creation, validation, and monitoring of functional and individual balanced scorecards.
· Lead change management initiatives to ensure successful adoption of transformation projects across all levels of the organization.
· Engage stakeholders through clear communication, training, and support to minimize disruption and maximize impact.
· Foster a culture of innovation, agility, and continuous improvement.

Innovation, Digital Transformation & Customer Experience
· Spearhead the Bank’s innovation and digital transformation strategy, ensuring it supports overall strategic objectives.
· Champion the adoption of digital solutions to enhance customer experience, streamline operations, and drive business growth.
· Collaborate with the Chief Technology, Digital, and Operations Officer to integrate the voice of the customer into all technology and process developments.
· Lead the development and execution of customer engagement plans, marketing strategies, and customer experience initiatives.
· Leverage market research and customer insights to optimize customer journeys and deliver superior service quality across all banking segments.

Governance, Budgeting & Reporting
· Participate in departmental budget preparation, procurement planning, and management of the CEO’s cost centers.
· Set key strategy benchmarks and monitor performance against them.
Follow up with business units on strategic actions, validate solution quality, and provide support to ensure effective implementation

Requirements
Qualifications
· A University degree in business or numerical bias degree or equivalent.
· A relevant post graduate qualification or professional qualification in accounting is an added advantage
· At least 7 years work experience preferably in a commercial environment, of which 2 years should be in Research, Business and/or financial analysis.
· Ability to analyze business opportunities and make value-adding recommendations.
· Logical thinking with creative problem-solving ability
· Great attention to detail and follow through skills.
· Commercial awareness
· An overall business acumen and solid financial grounding as well a proven and successful track record of developing and driving growth initiatives and identifying business opportunities to develop strategies that capitalize on those opportunities
· Should have strong digital awareness and exposure.
· Good communication and negotiation skills
· Excellent organizational, planning and time management skills
· Strong networking and relationship management skills
· Excellent interpersonal skills
· Should be self-driven and goal oriented.