Operations Manager

Freight Forwarding Operations

Mission Description                     

The Operations Manager will spearhead the operational management of a diverse client portfolio, ensuring efficient and compliant logistics operations across Sea Freight (Import & Export), Airfreight, Warehousing, and Inland Container Depot (ICD) services.

This role is pivotal in driving service excellence, optimizing costs, enhancing productivity, and fostering a culture of continuous improvement.

Key Responsibilities

1. Team Leadership & Development

• Lead and develop a high-performing operations team, ensuring alignment with organizational goals.
• Set clear performance targets and foster a culture of accountability and collaboration.
• Oversee staff recruitment, onboarding, and capacity development in coordination with HR.
• Conduct performance reviews, identify training needs, and nurture career growth.

2. Operational Excellence

• Optimize workflows across all operational units to ensure efficiency and service quality.
• Collaborate with QHSE and Operational Excellence teams to review, update, and enforce SOPs.
• Implement continuous improvement initiatives to enhance cost-effectiveness and process reliability.

3. Client & Portfolio Management

• Oversee service delivery for a diverse client base, ensuring contractual compliance and profitability.
• Partner with Sales and Finance to develop and validate tariffs, quotations, and client presentations.
• Build strong client relationships through responsive, solution-driven service delivery.

4. Financial & Quality Performance

• Achieve budget and quality-of-service targets, focusing on gross margins and cost control.
• Participate in the disbursement control committee to monitor financial accuracy and compliance.
• Regularly review operational KPIs and implement corrective actions when needed.

5. Subcontractor & Risk Management

• Manage relationships with transporters, government agencies, and other subcontractors.
• Monitor service standards and compliance with AGL policies and legal regulations.
• Identify operational risks and implement mitigation measures in collaboration with relevant teams.

Profile

Required Qualifications & Experience

• Bachelor’s Degree in Logistics, Supply Chain, Business Administration, or Procurement.
• Minimum 10 years of experience in clearing and forwarding, with at least 5 years in a senior management role.
• Strong understanding of international freight forwarding, cross-border transport, and corridor logistics.
• Proficiency in Microsoft Office Suite; knowledge of logistics systems (e.g., SAP, Power BI) is an advantage.
• Excellent leadership, analytical, and communication skills.
• Proven track record of delivering operational efficiency and customer satisfaction.

Personal Attributes

We’re seeking a leader who is:

• Highly organized and results driven.
• A strategic thinker with strong problem-solving abilities.
• A collaborative team player who inspires performance.
• Emotionally intelligent, resilient, and adaptable in a dynamic environment.

Performance Targets

• Achieve 100% Quality-of-Service KPIs.
• Meet 100% of annual budget and profitability goals.