Retention Officer – Corporate

Responsibilities:
Focus on retaining existing corporate clients within Jubilee Health Uganda, ensuring their satisfaction, and strengthening relationships.

We’re looking for:

• 3+ years of client servicing experience in the insurance industry
• A bachelor’s degree in business, marketing, or a related field
• Strong negotiation and communication skills
• A customer-centric mindset

Key Competencies and Skills:

• Strong interpersonal and relationship-building skills
• Excellent communication skills
• Strong negotiation skills
• Analytical and problem-solving skills
• Ability to work independently and as part of a team
• Customer-centric mindset with a focus on delivering value to clients
• Ability to remain calm and professional in stressful situations
• Organizational skills

Relevant Experience:

• 3 years of working experience in a client servicing role within the insurance industry

Academic Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Insurance, or a related field
• Professional qualifications in insurance (e.g., COP, ACII, or equivalent) will be an added advantage
• Minimum of 3 years’ experience in client retention, corporate account management, or relationship management within the insurance or financial services sector
• Demonstrated success in managing key corporate accounts and client relationships
• Sound knowledge of health insurance products, underwriting principles, and operations