Senior Consultant – IN & VAS Operations at Mtn Uganda Limited

Main Purpose:

Responsible for overseeing the support of IN&VAS platforms within MTN Uganda (IN/Charging, Ericsson CIS, USSD/SMS vas cloud, Device management). Responsible for the creation and execution of the continuous service improvement program and performance management across these platforms.

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.

Job Title: Senior Consultant – IN VAS Operations    

Reports to: Senior Manager – Application Operations

No. of Vacancies: 1

Main Job Functions:

• Oversee the operations for several Class-A systems under IN&VAS namely: IN/Charging System, Ericsson CIS, Messaging (USSD and SMS), Device management, CRBT.
• Ensure INVAS systems operations KPI-s meet MTN business requirement – availability, reliability, customer complaint resolution
• Ensure resilience and redundancy within the IN/VAS core network architecture is working as per design and well tested
• Efficient and strong vendor management across IN/VAS platform vendors, including efficient managed service operations model
• Proactive real-time outside-in monitoring tools and process for all key revenue impacting platforms
• Manage, lead, and grow IN/VAS operations team to provide 24X7 operations and support for IN/VAS systems; this includes both internal MTN staff and vendor managed service staff/interface
• Manage, develop, and grow an efficient and functional team of application operations engineers
• To ensure IN&VAS systems operations KPI-s meet MTN business requirement – availability, reliability, customer complaint resolution.

Education:

• First degree in preferably Electrical Engineering, Telecom Engineering, Computer Science or equivalent
• Master’s degree in a relevant discipline will be an added advantage.

Work Experience:    

• Minimum 7 years’ experience in the area of specialization
• Experience managing a team of application operations staff
• Strong vendor management and follow up skills
• Experience in UNIX shell scripting/programming and database administration
• Experience in IN/VAS operations in medium or large telco

Skills / physical competencies:

• Results orientation
• Committed to making a difference.
• Credibility
• Building collaborative relationships
• Engaged management.
• Development & empowering
• Influencing, Leadership, Power
• Sound judgment
• Strategic planning
• Risk-taking, Innovation

ABOUT US:

We at MTN Uganda are a purpose and value-led organization!

At MTN Uganda, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Female Applicants are strongly encouraged to Apply!

Note: In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.