Diagnostic Logistics & Support Officer job at Impala Healthtech Research Limited

Background
Impala Healthtech Research Limited is a digital health and research-driven company developing and deploying technology-enabled solutions to strengthen healthcare delivery, diagnostics, and antimicrobial stewardship in low- and middle-income settings. Through DIGAMS, the company connects health facilities, laboratories, and healthcare professionals to improve access to diagnostics, guide clinical decision-making, and promote responsible antimicrobial use.

Objectives

• Strengthen internal diagnostic logistics and sample referral capacity
• Support collection, transport, and delivery of microbiology and other diagnostic samples
• Provide technical support to health facilities during onboarding and implementation
• Support ongoing projects, field operations, and commercial activities
• Contribute to marketing and stakeholder engagement where required

Scope of Work and Responsibilities

Diagnostic logistics and sample referral

• Collect and transport microbiology and other diagnostic samples from client facilities to partner laboratories
• Ensure proper handling, packaging, storage, and transportation according to biosafety standards
• Coordinate referrals and deliveries within established turnaround times
• Maintain accurate records of all sample movements and deliveries
• Support expansion and efficiency of the internal rider and logistics network

Technical and client support

• Support health facilities during onboarding and implementation of DIGAMS and related services
• Provide basic technical support and user guidance to clients
• Assist in sample collection activities within professional scope
• Escalate technical or operational issues to relevant teams

Program and commercial operations support

• Support implementation of projects, pilots, and public health programs
• Assist with field coordination, training, and supervision visits
• Support customer engagement activities and field logistics planning

Marketing and stakeholder engagement

• Support marketing activations and represent the company professionally in field engagements
• Assist in identifying opportunities for partnerships and client engagement

Reporting and documentation

• Prepare weekly activity reports and operational summaries
• Document challenges, lessons learned, and recommendations

Required Qualifications and Competencies

• Diploma or Bachelor’s degree in Medical Laboratory Technology, Biomedical Laboratory Technology, or related health sciences
• Valid Class A driving permit with confident and safe motorcycle riding ability
• Experience in diagnostic logistics, laboratory operations, or healthcare field implementation is an advantage
• Strong interpersonal communication, organisation, and documentation skills
• Willingness to travel extensively and work flexible hours