Manager Client Coverage

JOB PURPOSE
To drive the growth of the Bank’s asset and liability portfolio in the corporate division in the segments as per the Bank’s strategy to maximize net revenue generation. The role holder will be charged with supervision of Relationship managers, supporting them to provide an exceptional and customized service to the corporate customers.

KEY RESPONSIBILITIES:

• Drive productivity of corporate relationship managers through client acquisition and management of existing corporate client relationships consistent with the Bank’s strategy in-order to achieve desired quality of business growth.
• Enhance client retention by providing a one-stop point of contact for all the client’s needs and requirements while providing world class customer service.
• Establish and develop various sales strategies to meet ever changing customer needs in liaison with the Product Development Team.
• Maintain, acquire, and reactivate customer relationships to improve deposit liability growth and mix.
• Conduct market research and competitor analyses within marketing area and develop strategies that will give the Bank a large part of the market within its vicinity.
• Recommend the creation of viable and profitable risk assets to increase business office profitability.
• Design product offerings tailored to meet the needs of the corporate sector while maintaining regular contacts with their executives to push the Bank’s business.
• Initiate and carry out recovery action on non-performing credits facilities.
• Provide overall leadership of the Corporate Relationship Managers and define a framework for developing them into a high performing and engaged workforce, through managing their performance, motivating, coaching, and training them accordingly.

DAILY RESPONSIBILITIES:

• Maintain customer relationships through regular visits, calls etc.
• Identify new business opportunities for cross sale.
• Review daily performance of the Relationship Managers
• Ensure minimized operational risk within the Corporate Portfolio.